Post
by r1chard » Thu Aug 25, 2011 2:47 pm
Right. That's why I posted only after I got the set that I wanted.
I guess this is the last day of the sale, and 3677 was never made available again online after it went oos. I also observed that the stores didn't want to sell this set this week. That I don't understand. They have stocks but they never put it on shelves. They make people feel as if buyers are taking advantage or robbing them when it is as valid and as legal to buy this set for $139.97(+taxes). TRU has some great promos but they also have some unfriendly staffs, not all eh, some.
One time I asked a store staff if they have CMF Series 5, and she told me to look at where the lego items are, and she can't leave her area where she's just arranging stuffs on table, and it was like 630PM almost no customers to attend to. Also, when I did a return, the staff on the CS area never greeted me, never even look at me when I'm telling her about or why I'm returning the item. She just proceed with processing the return and have me to sign and that's it. She looked sad, as if she never want a conversation. I wonder if they have sex life.
But on the store where I got my train, the staff that answered my phone call told me they have it but they are still on the truck. When I followed up and called again the next day it is still on the truck. The next next day I went to the store, it was still on the truck. But they are arranging the Lego items on the shelves, but I didn't see any spot for the train. Good thing the other staff filling the shelves made an extra effort to find the needle in the haystack made of needles, and got me my train set.
Some staff are really helpful but there are some that are not too enthusiastic when dealing with customers. I hope this change with TRU. Should they be happy people specially that they are dealing with kids, I mean kid's stuffs. I mean if they are not happy with returns, then they should not allow returns or make a rule that returns are not allowed. But it is part of their business. If they don't want to sell items on a reduced price then don't make any promotions. It is just a bit frustrating eh. I still paid for the item and didn't get it for free.